The Problem
We've lived these frustrations
7 years running Charleston Aqua Park. We know exactly what doesn't work.
Endless iPad queues
Families waiting 20+ minutes just to sign
One parent, 8 waivers
Typing everyone's info by hand — half of it wrong
Kids melting down
They see the water but can't get in
Clunky kiosks
Software that feels like 2010
The Solution
Pre-arrival claiming
When someone books, they get a claim link. They share it with their group. Each person claims their ticket and signs their waiver — all before arriving.
- Booking owner gets shareable link
- Each person claims their own ticket
- Each adult signs their own waiver
- Everyone arrives ready to go
Birthday Parties
Share a link. Parents handle the rest.
Birthday party organizer books 8 tickets. Shares a link with 7 other parents. Each parent claims their kids, enters their own info, signs their own waivers.
You see real-time status. Green means ready. When everyone's done, the party shows up and walks straight in. No chaos. No waiting.
- No more chasing people for info
- No more wrong birthdays
- No more 20-minute waiver queues
Built for Minors
An industry where every guest is someone's child
Trampoline parks, indoor playgrounds, aqua parks, laser tag — the majority of guests are under 18. Yet most booking systems treat minor handling as an afterthought. A checkbox. A single age field. No verification.
wakesys was built from day one with the parent-child relationship as a first-class concept — not bolted on later.
🤯
“The kid just changed the birth year from 2012 to 2000 and booked a session. The waiver is signed by a 14-year-old.”
— How most booking systems handle underage prevention
Underage Prevention
Kids can't book themselves
Most systems just show a validation error when a minor enters their real date of birth. The kid changes the year and checks out. The park has a booking and a waiver signed by a minor.
How wakesys handles it
- 1Minor enters their real date of birth
- 2Full-screen interstitial blocks the booking
- 3Form is cleared — all the child's info is wiped
- 4Parent takes the phone and enters their own details
Three layers of documented protection
If a minor clicks "I'm a parent" and enters a fake DOB, they've already: entered their real date of birth (captured), been shown an explicit legal message, and actively claimed to be a guardian. In a deposition, you can demonstrate you went above and beyond to prevent underage self-booking, and the customer deliberately circumvented three layers of protection.
🤯
“The waiver was signed by a friend at a birthday party. The parents never signed anything. The park thought they were covered.”
— Every park operator's worst nightmare
Guardian Verification
The wrong person signed? We catch it.
A child goes to a trampoline park for a friend's birthday party. The friend's parent signs the waiver for the child, claiming authority to do so. The park has a signed waiver on file. The following week, the same child comes back with their own parents. Most systems say: valid waiver on file, you're good. The child gets hurt. The parents correctly point out they never signed anything. The park tries to fall back on the friend's waiver. But the friend can argue they only gave consent for that one visit, not future visits. It's a legal mess that destroys the park's position.
How wakesys solves it
- System asks: my own child, or someone else's child?
- Relationship is stored structurally in the database
- When the actual parent shows up, the child is recognized via global deduplication
- System sees the waiver was signed by a non-guardian and requires the parent to re-sign
The legally valid waiver is now on file. The friend's signature is superseded.
🤯
“Please scan this QR code, re-enter your name, email, address, your children's names... yes, all the information we already have.”
— Every other waiver system
On-Site Waivers
No QR codes. No re-entering info. No skipping the line.
In most systems, when a returning guest's waiver has expired, staff hand them a QR code. The guest scans it with their phone, fills out the entire form from scratch — name, email, DOB, address, kids. All information the park already has. Then they awkwardly skip the line to get back to the front desk. It creates duplicates, it wastes time, and it's terrible operations.
With wakesys, staff tap one button and the waiver appears on the customer iPad right at the register — pre-filled with all existing information. The guest just reads, signs, and they're done. 30 seconds, without leaving the counter.
Cash Register
Customer iPad
Pre-filled — no re-entering personal info
Staff screen updates in real-time
No QR codes, no phone scanning
No walking to a separate kiosk